Bilingual Customer Service Representative (Automotive) - Mississauga, ON

Department

Sales

Position Summary

The Bilingual Partsperson / Inside Sales Representative is responsible for delivering outstanding customer service and parts knowledge. This includes telephone, email and in-person inquiries and sales.  Trouble shooting and problem solving is required to determine product needs for customers. The Bilingual Partsperson / Inside Sales Representative are responsible for locating required parts through catalogues or utilizing our in house computer system and at times responsible for shipping and receiving the product for our customers. They will also record all sales appropriately in the computer system (i.e. invoicing, etc.) and must ensure prompt delivery to customers.  The Bilingual Partsperson / Inside Sales Representative enhances sales by offering excellent customer service and providing information about additional products or services offered by the Gear Centre Group. 

Qualifications

  • Must be fluent in French and English (both verbal and written)
  • Excellent customer service skills, interpersonal and organizational skills
  • Previous parts experience, retail sales or customer service experience is preferred
  • Mechanical aptitude is beneficial
  • Proficient in MS Office with the ability to learn other software programs as required
  • Strong problem identification and objection resolution skills
  • Ability to build and maintain lasting relationships with customers
  • Ability to perform basic calculations and mathematical figures
  • Excellent verbal & written communication skills
  • Partsperson Trade Certification program enrollment would be considered an asset

Training will be provided for the successful candidate through our comprehensive in house training program.

Contact Info 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 1-877-472-8800

Fax: 1-888-452-9910

The Gear Centre Group
14713 - 116 Avenue
Edmonton, AB  T5M 3E8
Attention: Human Resources Department