members of the
members of the
Gear Centre Group
Updated January 2014
The accessibility for Ontarians with Disabilities Act, 2005 (AODA) became law on June 13, 2005. The legislation mandates accessibility standards with the goal of identifying, removing and preventing barriers for people with disabilities in key areas of daily living. The goal is to make Ontario accessible to people with disabilities by 2025.
The Gear Centre Group of Companies is committed to excellence in serving all its customers, including people with disabilities. We will adhere to the principles of independence, dignity, integration and equal opportunity in our approach.
The definition includes disabilities of different severity, visible as well as non-visible disabilities, and disabilities of which the effects may come and go.
We will ensure our employees are trained and familiar with various assistive devices we have on site that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways which take into account their disability such as visible, hearing and learning impairments.
We welcome people with disabilities and their service animals. Service animals will be allowed on the parts of our premises that are open to the public.
Support persons who accompany a person with a disability are welcome and will be treated with the same customer service standards provided to all customers.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, The Gear Centre Group of Companies will notify customers promptly. This clearly posted notice will be posted at our Customer Service Desks and at the Customer Entrances of our buildings. The notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The Gear Centre Group of Companies will provide training to employees, volunteers, and others who deal with the public or third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
Individuals working in the province of Ontario in the following positions will be trained:
In addition, training will be provided to the following persons, regardless of where they work:
Employees will be trained within 7 days of being hired, and training will include:
Customers who wish to provide feedback on the way The Gear Centre Group of Companies provides goods and services to people with disabilities can provide feedback in the following ways:
All feedback, including complaints, will be handled in the following manner:
Customers can expect to hear back within 7 business days.
The Gear Centre Group of Companies will notify the public of our documents related to accessible customer service, which are available upon request, by posting a notice in the following locations:
Any policy, practice or procedure of The Gear Centre Group of Companies which does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.