Canada’s Drivetrain, Steering & Driveline Specialists
members of the
Gear Centre Group
members of the
Gear Centre Group
Last Updated: October 1, 2026
This Privacy Policy explains how the companies of The Gear Centre Group of Companies collect, use, disclose, and protect personal information in connection with the websites listed in Section 2 (each, a “Site”), and in connection with their business operations, including parts and service locations across Canada.
“The Gear Centre Group of Companies” is a collective name for a group of separate, independently incorporated operating companies related through common ownership; it is not itself a legal entity. When this Privacy Policy refers to “we”, “us”, or “our”, it means the company responsible for the Site you are visiting, as identified in Section 2. Each company is individually responsible for the personal information it collects.
We are committed to protecting your privacy and handling your personal information responsibly, in accordance with the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”), Alberta’s Personal Information Protection Act (“PIPA”), Canada’s Anti-Spam Legislation (“CASL”), and, where applicable to residents of that province, Quebec’s Act respecting the protection of personal information in the private sector (“Quebec Privacy Act”).
By using a Site or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site or provide us with personal information.
This Privacy Policy applies to the following websites. The company listed beside each website is the legal entity responsible for personal information collected through it:
| Website(s) | Company | Responsible legal entity |
|---|---|---|
| gearcentregroup.com (main pages and /news) | The Gear Centre | Edmonton Gear Centre Ltd |
| gearcentre.com, shop.gearcentre.com | The Gear Centre Truck & Auto | Edmonton Gear Centre Ltd |
| gearcentre-offhwy.com | The Gear Centre Off-Highway | Edmonton Gear Centre Ltd |
| hydrasteer.com | Hydra-Steer | Hydra Steer Inc |
| patsdriveline.com (including /industrial) | Pat’s Driveline | Pat’s Drive Line Specialty & Machine Edmonton Ltd |
| discounttruckparts.ca | Discount Truck Parts | Discount Truck Parts Ltd |
“The Gear Centre” is a registered trade name of Edmonton Gear Centre Ltd; The Gear Centre Truck & Auto and The Gear Centre Off-Highway are two business divisions of that same legal entity.
The careers section of gearcentregroup.com (gearcentregroup.com/careers) is operated by R.W. Gibson Consulting Services Ltd., a related company that manages recruitment on behalf of the companies above. Personal information submitted through job applications is governed by the separate Careers Privacy Policy published at gearcentregroup.com/careers/privacy-policy.
The companies above may share personal information with one another, and with related companies under common ownership, for internal administrative, IT, security, and customer service purposes as described in Section 7 (“How We Share Your Personal Information”), but each company remains individually responsible for the personal information it collects.
In this Privacy Policy, “personal information” means information about an identifiable individual, such as your name, contact details, or purchase history. It does not include aggregated or de-identified information that cannot reasonably be used to identify you, or business contact information used solely to communicate with you in your professional capacity.
The personal information we collect depends on how you interact with us. This may include:
When you visit a Site, we and our service providers may automatically collect certain technical information through cookies and similar technologies, including:
See Section 6 (“Cookies and Similar Technologies”) below for more detail and your choices.
We may occasionally receive personal information about you from other sources, such as a business referral partner, an equipment or vehicle manufacturer, or publicly available sources, and combine it with information we already hold, in accordance with applicable law.
Certain features are offered only on some of our Sites:
We collect, use, and disclose your personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including to:
We will identify the purposes for which we collect personal information at or before the time of collection, such as through this Privacy Policy, a form, or a verbal explanation at the point of collection.
We use cookies, web beacons, and similar tracking technologies to operate our Sites, remember your preferences, understand how visitors use our Sites, and, where you consent, to support advertising and marketing analytics. The tools currently in use include Google Analytics and Cloudflare Web Analytics/Insights, as well as the Olark live chat service described in Section 4.
Most browsers allow you to refuse or delete cookies through your browser settings. If you disable cookies, some parts of a Site may not function properly. Where required by applicable law, we will obtain your consent before placing non-essential cookies and will provide a mechanism for you to manage your cookie preferences.
We do not sell your personal information. We may share personal information with:
Some of our service providers may store or process personal information outside of Canada, including in the United States. Personal information stored outside of Canada may be accessible to courts, law enforcement, and national security authorities in that jurisdiction under its laws. We take steps to require our service providers to protect personal information to a standard comparable to the protections required under Canadian privacy law.
We will obtain your consent, express or implied, to collect, use, or disclose your personal information, except where permitted or required by law to do so without consent (for example, to comply with a legal obligation or in an emergency affecting health or safety). Consent may be implied by your conduct, such as when you voluntarily provide information to complete a transaction or request.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the information in Section 20 below. Withdrawing consent may limit our ability to provide certain products, services, or information to you.
If you have consented to receive marketing or promotional communications (commercial electronic messages) from us, we will comply with Canada’s Anti-Spam Legislation (CASL), including by clearly identifying ourselves as the sender, providing our contact information, and including a functional unsubscribe mechanism in every message.
You may withdraw your consent and unsubscribe from marketing communications at any time by using the “unsubscribe” link included in our emails, or by contacting us directly. We will process unsubscribe requests within 10 business days, as required by CASL. Note that you may still receive non-promotional, transactional communications related to an existing order, appointment, or account.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, warranty, or reporting requirements. Retention periods vary depending on the type of information and the purpose of collection (for example, transaction and warranty records are typically retained longer than marketing preferences). When personal information is no longer needed, we securely destroy, erase, or anonymize it.
We use physical, administrative, and technical safeguards appropriate to the sensitivity of the information to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards include restricting access to personal information to employees and service providers who need it to perform their duties, using secure networks and systems, and requiring contractual privacy and security commitments from our service providers.
No method of transmission or storage is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee its absolute security.
We will endeavor to keep personal information as accurate, complete, and up to date as necessary for the purposes for which it is used. You can help us by promptly notifying us of any changes to your contact or account information.
Subject to applicable law and limited exceptions, you have the right to:
To exercise any of these rights, please contact us using the information in Section 20. We may need to verify your identity before responding, and we will respond within the timelines required by applicable law. We may not be able to provide access in certain circumstances permitted by law (for example, where doing so would reveal personal information about another individual or is prohibited by law).
We do not currently use automated decision-making systems that make decisions about you based exclusively on automated processing, without human involvement. If this changes, we will update this Privacy Policy and provide any additional disclosure required by applicable law, including, for Quebec residents, information about the personal information used, the reasons for the decision, and the right to have the decision reviewed by a person.
Our Sites are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us using the information in Section 20 so that we can delete it.
If you are a resident of Quebec, the following additional provisions apply under Quebec’s Act respecting the protection of personal information in the private sector:
If we become aware of a breach of security safeguards involving personal information under our control that creates a real risk of significant harm to an individual, we will notify the Office of the Privacy Commissioner of Canada (and, where applicable, the relevant provincial regulator) and affected individuals, and will keep a record of the breach, in accordance with PIPEDA, PIPA, and, for Quebec residents, the Quebec Privacy Act.
Our Sites may contain links to third-party websites, including manufacturer, supplier, financing, or social media sites, as well as third-party product catalogue sites where we publish product information (for example, patsdriveline.com links to autoecat.com). We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised Privacy Policy at gearcentregroup.com/privacy-policy with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer. Your request will be directed to the company responsible for the Site you are asking about.
Privacy Officer – The Gear Centre Group of Companies
If you are not satisfied with our response, or wish to file a complaint about our privacy practices, you may contact the applicable privacy regulator:
This Privacy Policy is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.
The Gear Centre Group of Companies. Questions about this policy: [email protected]