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COVID-19 Official Company Statement

Covid Statement Image

A message from our Chief Operating Officer, Kurt Gibson:

Dear Valued Customers,

During these troubling times, I wanted to reach out to you all personally to assure you that we at The Gear Centre Group are doing everything we can to ensure that we are protecting both our staff and you, our customers, from the rapid spread of the Covid-19 pandemic.  We want to assure you that we are taking all possible precautions with the wellbeing of everyone in mind.

Over the past week we have put several protocols in place to help protect against this serious concern.  Some of these steps include:

  •  Enforcing social distancing. We are effectively doing this in several ways:
    • All of our parts and service counters are in the process of being marked in 2 meter increments to help properly judge a safe distance between customers.
    • Our staff will only be allowed to service one customer at a time at our counters to help us maintain the safe social distance.
    • Our staff will be happy to load your pick up for you, simply inform our front counter staff that you are there for a pickup and then you may remain in your vehicle while our staff loads the part into your vehicle for you to minimize the social contact involved.
    • We are committed to wiping down and disinfecting our door handles and common public touch areas at a minimum every hour. Our service counters will be wiped down every hour or every five customers, whichever comes first.
    • Our delivery drivers will be issued masks to wear when dropping off at your location.  Should you have any drop off protocols in place in your organization, please inform our inside sales staff when you place your order for delivery, so that we can pass the information on to our drivers.
    • Our drivers will be equipped with their own pens for signing pick up documents, and will not be sharing the pen with anyone other than themselves.
    • All of our work stations will be disinfected before and after every shift.
    • Any staff that show symptoms of ANY illness will be sent home and not permitted to work their shift.
    • We will be keeping staff 2 meters from each other and you, our customers, at all times.
    • In some cases, if we are unable to ensure proper social distancing, we may need to ask customers to wait in their vehicles while we deal with other customers. Signage will be posted in our entrance ways with the social distancing protocols for each location.
    • During this difficult time we would like to encourage you to use credit cards for your purchases. We will be wiping down the POS machine with disinfectant after every transaction. This will keep the handling of cash down to a minimum.
  • We have several of our behind the scenes positions working from remote locations to minimize the exposure.
  • We will be staggering our shifts to lessen our exposure to this pandemic while ensuring our regular customer service levels are maintained.
  • Our workshops will be undergoing a daily sanitizing process on all items that are common touch points in our daily service.
  • Masks, gloves, and hand sanitizer will be made available to all staff that deal with you, our valued customer, to prevent transmission of viruses.
  • We will be reducing our hours of operation from 8 AM – to 5 PM, Monday to Friday, and we will now be closed Saturday mornings in all locations. Should you require any parts or  service after hours or on the weekend, our on call service will still be available to you. Please note that there will be no call out charges for call out requests that are received Saturday mornings between 8 AM and noon.
  •  Although many of our suppliers are also following their own pandemic protocols, and some delays may occur, we are currently not experiencing any delays. Our large inventories and unit down team are still available to assist any and all parts requirements. 
  • Our business is considered an essential service, as such we are doing everything we can in order to support all the transport, long haul truckers,heavy equipment, public transit, first responders, medical personnel, and agricultural providers that continue to serve in this difficult time. Rest assured that we will continue to do everything we can to assist everyone, while doing our part to social distance and fight the spread of this pandemic.

We are truly committed to protecting everyone involved in our day to day operations to ensure that we are doing our part in this difficult time.

Regards,

Kurt Gibson
Chief Operating Officer
The Gear Centre Group of Companies

Merry Christmas and Happy New Year!

Merry Christmas and Happy New Year to all our customers, friends, families and business partners!

Helping Canadians Stay Warm This Winter!

The Gear Centre Group of Companies is helping vulnerable Canadians stay warm this year! The Gear Centre Group staff donated over 1000 items (toques, scarves, socks and mittens) to local homeless shelters including an additional 300 toiletry packs (toothbrushes, toothpaste and deodorant) provided by the company to help needy Canadians this holiday season. Here are some pictures of our team in Edmonton picking up the donations from the branches before dropping them off at Hope Mission.

Edmonton branch staff collecting Donations for the homeless shelter

Christmas Party 2019 with Children’s Wish

The Gear Centre Group of Companies hosted a Christmas party for Children’s Wish Foundation of Canada, Alberta & N.W.T Chapter families for the second year in a row. The Gear Centre Group of Companies gave Christmas presents to 49 children from Wish Families. We would like to thank Sobeys, Save-On-Foods, Costco and Superstore for their generous donations that helped make lunch for nearly 100 people possible. Thank you so much to Ritchie Bros. for making their facility available to us again this year and we would also like to thank Positively Princess’d, Chips and the 501st Legion – Badlands Garrison for donating their time so generously.

This year the theme for the party was Comic Book Adventure. We created the character Gear Boy, and created custom ‘The Adventures of Gear Boy’ artwork to create a fun environment for the Christmas party. If you’re interested in learning more about The Adventures of Gear Boy click here to read a one-page comic we created for the party. Gear Boy faces off against the evil snowman Frostbite to save Christmas!

The Adventures of Gear Boy at the Children's Wish Christmas Party!
The Adventures of Gear Boy at the Children's Wish Christmas Party!
The Adventures of Gear Boy at the Children's Wish Christmas Party!
The Adventures of Gear Boy at the Children's Wish Christmas Party!
The Adventures of Gear Boy at the Children's Wish Christmas Party!
The Adventures of Gear Boy at the Children's Wish Christmas Party!

Children’s Wish is such a wonderful organization and we were honored to work with them again this holiday season. If you would like to learn more about how you can support Children’s Wish, visit www.childrenswish.ca

Christmas Party 2018 with Children’s Wish

The Gear Centre Group of Companies had the privilege of hosting a Christmas party for Wish Children and their families on Saturday, December 15. There was pizza, hot dogs and cupcakes for all! We watched movies, opened treat bags and visited with Anna, Chase and Wonder Woman. There was even a surprise visit by Santa who brought a gift for every child! A great time was had by all. Children’s Wish is such a wonderful organization and we were honored to work with them this holiday season. If you would like to learn more about how you can support Children’s Wish, visit www.childrenswish.ca

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We would like to give a special thanks to Costco for the pizza, Sobeys for the cupcakes, Rexall for the bottled water, Positively Princess’d for their time and Richie Bros. Auctioneers for the venue. You helped make this party a success!

Christmas 2018 with Children’s Wish

This year The Gear Centre Group of Companies will be hosting a Christmas party to show our support of Wish Children and their families.

Children’s Wish Foundation of Canada is the largest and only all-Canadian wish-granting charity dedicated to granting wishes to Canadian children between the ages of 3 and 17 who are diagnosed with a life-threatening illness. For more than 30 years, Children’s Wish has worked tirelessly to grant heartfelt wishes to more than 25,000 children and their families.

For more information on Children’s Wish and to find out how you can help, visit childrenswish.ca

ISO 9001:2015 Certification

The Gear Centre Group of Companies is proud to announce that we now have 20 branches across Canada that have been upgraded and certified to ISO 9001:2015 by BSI (British Standards Institution) Management Systems Canada Inc. To date, very few companies in North America have achieved ISO 9001:2015 certification. ISO 9001 certification certifies that the accredited company has control of its whole business process, is capable of meeting its commitments and has procedures in place for continuous improvement

Merry Christmas

Wishing all our customers, friends, families and business partners a Merry Christmas and a Happy New Year.

Holiday Business Hours:
All branches will be closed on Christmas Day (December 25), Boxing Day (December 26) and New Year’s Day (January 1).

Christmas at the Edmonton Garrison Military Family Resource Centre

On Wednesday, December 13, The Gear Centre Group of Companies had the pleasure of visiting the Edmonton Garrison Military Family Resource Centre (MFRC) to help spread some Christmas cheer to the children of our military families. The Gear Centre Group recognizes the sacrifices that our military families make for our country.

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The wonderful staff at the MFRC welcomed us and introduced us to the children. Santa joined us and had a special gift and treat bag for each of the 94 children. Their excitement and joy won’t soon be forgotten. It was a wonderful experience bringing holiday joy to so many smiling faces. It truly was one of the highlights of 2017.

Click here to find out more about supporting the MFRC