The Gear Centre Group News

The Gear Centre Group of Companies is pleased to welcome Marc Bachand as your new shop foreman at our Grande Prairie facility! We look forward to continuing to provide you quality drivetrain and driveline parts and full service expertise for your automotive, heavy trucking, and equipment needs.

Should you have any questions or other inquiries, please don’t hesitate to call or stop by the branch!

The Gear Centre had the opportunity to collaborate with TwinStickGarage, to provide a behind the scenes look at the rebuild process for his Spicer 1241 Auxiliary Transmission on a 1979 Peterbilt 359.

For more vintage truck repair and restoration videos, you can subscribe to his YouTube channel and follow him on Instagram @359twinsticks.

The Gear Centre Group of Companies is pleased to welcome Randy Godin as your new branch manager for The Gear Centre & Pat’s Driveline in Moncton, NB! We look forward to continuing to provide you quality drivetrain and driveline parts and full service expertise for your automotive, heavy trucking, and equipment needs.

Should you have any questions or other inquiries, please don’t hesitate to call or stop by the branch.

We’re proud to announce the New Online Store for The Gear Centre Truck & Auto! If you’re working on a personal auto project or repair, or if you’re buying on behalf of a business, we’re certain our new online shop will be your go-to-source for drivetrain parts and units.

Register with us today and get access to:

• 24/7 Order Placement
• Current Pricing & Availability
• View your current Credit Balance
• Save Shopping Lists for your frequently ordered items
• View Invoices & Quotes, including orders made in-branch
• Credit account customers can add Purchase Order Numbers to place orders
• View shipping methods and estimates before placing an order
• Add your employees as sub-users on your account, and control their account access and spending limits
• Express Order items from an Excel template, no need to manually search each part number!
• Make purchases online using MasterCard or Visa through our secure checkout process

You can search through our entire database using the search bar on the top right of every page. If you’re not sure what part number you need, use our main menu to view detailed parts breakdowns for your unit.

We have detailed parts-breakdowns for:

• Light Duty & Heavy Duty Differentials
• Light Duty & Heavy Duty Transfer Cases
• Heavy Duty Transmissions
• Power Take Offs
• & more to come!

At The Gear Centre, we pride ourselves on quality parts and components, quality remanufacturing standards and, of course, qualified and experienced staff. We’re certain that our new online store will help you get the parts you need, when you need them. If you have any questions our in-branch parts experts or our live chat agents will be more than happy help!

Visit shop.gearcentre.com to get started toady!

The Gear Centre, in partnership with AMTA, BMO, Women in Supply Chain and UFA, is participating in the assembly of 25,000 free PPE kits for commercial truck drivers.

“This event has truly been a group effort, coming together quickly thanks to the efforts of all involved. We all know drivers are essential to our supply chain and although they have been hauling throughout the COVID-19 pandemic for weeks now, we need to continue to support them, and most importantly keep them safe,” says Chris Nash, president of the Alberta Motor Transport Association (AMTA).

Click here to read the full AMTA statement.

We now take orders over Live Chat on The Gear Centre and Pat’s Driveline websites! Order online and we will have it delivered right to your door for as low as $25! All items will be shipped with UPS to ensure safe and timely delivery.

Want to know more? Talk to us on Live Chat at www.gearcentre.com or www.patsdriveline.com.

*Please note that this does not apply to driveshafts. For driveshaft deliveries speak to one of our agents or branches.

Find us here: www.gearcentre.com/locations and www.patsdriveline.com/locations

While going through some of his grandmother’s belongings, one of our Marketing staff members found this ‘Edmonton Gear Centre’ pin! We believe this original version of our logo was used in the 80s when all of Alberta still used the 403 area code. This year, The Gear Centre is celebrating our 45th year in the industry.

The Gear Centre Group would like to acknowledge the dedicated efforts of the tireless truck drivers and support staff who are keeping our supply chain moving during this critical time.

A message from our Chief Operating Officer, Kurt Gibson:

Dear Valued Customers,

During these troubling times, I wanted to reach out to you all personally to assure you that we at The Gear Centre Group are doing everything we can to ensure that we are protecting both our staff and you, our customers, from the rapid spread of the Covid-19 pandemic.  We want to assure you that we are taking all possible precautions with the wellbeing of everyone in mind.

Over the past week we have put several protocols in place to help protect against this serious concern.  Some of these steps include:

•  Enforcing social distancing. We are effectively doing this in several ways:
  • All of our parts and service counters are in the process of being marked in 2 meter increments to help properly judge a safe distance between customers.
  • Our staff will only be allowed to service one customer at a time at our counters to help us maintain the safe social distance.
  • Our staff will be happy to load your pick up for you, simply inform our front counter staff that you are there for a pickup and then you may remain in your vehicle while our staff loads the part into your vehicle for you to minimize the social contact involved.
  • We are committed to wiping down and disinfecting our door handles and common public touch areas at a minimum every hour. Our service counters will be wiped down every hour or every five customers, whichever comes first.
  • Our delivery drivers will be issued masks to wear when dropping off at your location.  Should you have any drop off protocols in place in your organization, please inform our inside sales staff when you place your order for delivery, so that we can pass the information on to our drivers.
  • Our drivers will be equipped with their own pens for signing pick up documents, and will not be sharing the pen with anyone other than themselves.
  • All of our work stations will be disinfected before and after every shift.
  • Any staff that show symptoms of ANY illness will be sent home and not permitted to work their shift.
  • We will be keeping staff 2 meters from each other and you, our customers, at all times.
  • In some cases, if we are unable to ensure proper social distancing, we may need to ask customers to wait in their vehicles while we deal with other customers. Signage will be posted in our entrance ways with the social distancing protocols for each location.
  • During this difficult time we would like to encourage you to use credit cards for your purchases. We will be wiping down the POS machine with disinfectant after every transaction. This will keep the handling of cash down to a minimum.
• We have several of our behind the scenes positions working from remote locations to minimize the exposure.
• We will be staggering our shifts to lessen our exposure to this pandemic while ensuring our regular customer service levels are maintained.
• Our workshops will be undergoing a daily sanitizing process on all items that are common touch points in our daily service.
• Masks, gloves, and hand sanitizer will be made available to all staff that deal with you, our valued customer, to prevent transmission of viruses.
• We will be reducing our hours of operation from 8 AM – to 5 PM, Monday to Friday, and we will now be closed Saturday mornings in all locations. Should you require any parts or  service after hours or on the weekend, our on call service will still be available to you. Please note that there will be no call out charges for call out requests that are received Saturday mornings between 8 AM and noon.
•  Although many of our suppliers are also following their own pandemic protocols, and some delays may occur, we are currently not experiencing any delays. Our large inventories and unit down team are still available to assist any and all parts requirements. 
• Our business is considered an essential service, as such we are doing everything we can in order to support all the transport, long haul truckers,heavy equipment, public transit, first responders, medical personnel, and agricultural providers that continue to serve in this difficult time. Rest assured that we will continue to do everything we can to assist everyone, while doing our part to social distance and fight the spread of this pandemic.

We are truly committed to protecting everyone involved in our day to day operations to ensure that we are doing our part in this difficult time.

Regards,

Kurt Gibson
Chief Operating Officer
The Gear Centre Group of Companies